Refund policy

Last updated: September 17, 2026

Thank you for shopping with Yuen Design LLC.

Our pieces are handcrafted works of art produced in limited quantities. Due to the nature of artisanal production, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

Changes and cancellations
If you need to cancel or change your order, please contact us at cs@yuendesign.com before your order ships. We will do our best to accommodate your request. Once an order has shipped, it can no longer be cancelled or changed.

Damaged or defective items
If your item arrives damaged or defective, please contact us within 14 days of delivery at cs@yuendesign.com with your order number and photos of the issue. Once confirmed, we will provide a replacement or a full refund to your original payment method.

Refund processing
Approved refunds are processed within 5-10 business days and will appear on your original payment method statement within one billing cycle.

Non-returnable items
Items damaged by misuse, accidents, or normal wear are not eligible for return or refund.

Contact
Yuen Design LLC
cs@yuendesign.com
1500 N 6th St, 309, Harrisburg, PA 17102